Privacy Policy

1. Data controller

• Identity: EUROPEAN HOTELS CHAIN SLU — Tax ID (C.I.F.): B01724889
• Address: C/ Ecònom Torres, 3, 07470 Port de Pollença, Illes Balears, España
• Privacy email: info@bookiplan.com

2. Data we collect

Through the “Request availability” and “Contact” forms we collect the data you provide: full name, email address, phone number (optional), stay dates, number of guests, the property you enquire about and any message you send us.

3. Purpose and legal basis

We do not use your data for automated decision-making or profiling.

• Handling your request or enquiry and forwarding it to the property manager so they can confirm availability and price within 24 to 48 hours. Legal basis: pre-contractual measures taken at your request (Art. 6(1)(b) GDPR).
• Answering your contact enquiries. Legal basis: your consent when submitting the form (Art. 6(1)(a) GDPR).
• Complying with applicable legal obligations. Legal basis: Art. 6(1)(c) GDPR.

4. Recipients

Your data is shared with the agency or owner managing the property you enquire about, solely to handle your request. Providers that supply us with technical services (for example web hosting) may also access it as data processors under contract. If you accept analytics cookies, Google may process browsing data outside the European Economic Area (see Cookie Policy). Otherwise, no international transfers are planned.

5. Retention

We keep your data for as long as needed to handle your request and, afterwards, blocked for the limitation periods of possible legal liabilities. Once these expire, it is deleted.

6. Your rights

You can exercise your rights of access, rectification, erasure, restriction, portability and objection by writing to info@bookiplan.com, stating the right you wish to exercise and attaching a copy of your ID.

If you believe your data is not being handled properly, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Cookies

Information on the use of cookies and local storage is in our Cookie Policy.